contact centers

 Call Center Coach  announced the Servant Leader App, the first supervisor-level Leadership Execution System (LES) designed to embed Servant Leadership directly into the daily workflow of contact centers. The Servant Leader App is exclusive…
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The evolution of contact centers is being shaped not just by customer expectations but by the growing urgency to improve employee engagement in high-pressure service environments. At the heart of this transformation lies AI-powered…
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JD Dillon, Chief Learning Officer at Axonify highlights the need for organizations to have better learning and development programs for frontline managers and what affects current global L&D processes in this chat with HRTech Series:…
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This comprehensive report delves into the offerings of 20 major providers that include conversational AI solutions native to their ICC offerings or providers with solutions focused exclusively for the ICC–addressing overarching trends…
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"The survey of 300 contact centre leaders in the U.S., U.K., Australia and New Zealand and sheds light on current and emerging contact centre challenges. " A new Verint study reveals only 10 percent of contact center leaders believe…
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A St. George-based provider of a comprehensive cloud-based call center platform, TCN, has received its Top Workplaces honor based on anonymous feedback from its employees TCN, Inc., a global provider of a comprehensive cloud-based call…
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AI has netted another big win for a technology innovation company -- Zendesk. In the era of generative AI and LLMs, missing out on their augmentative capabilities is a major FOMO moment for any organization.  Zendesk understands this, and…
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OpenTable, Toast, Carta and more choose Level AI for highly efficient, AI-powered customer service as hybrid and remote work go mainstream Level AI, whose AI-driven technology is modernizing customer service and…
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Over 100 Percent Expansion Within the Install Base and New Customer Adoption With Higher Annual Contract Value. Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement solutions, announced…
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Cresta’s ‘Reducing Ramp Time & Agent Attrition in Contact Centers’ Report Reveals How Real-Time Coaching and Agent Progression Monitoring Are Effective Practices That Help With Agent Ramp Time, Retention, and Job Satisfaction…
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