Zendesk

New integrations bring Zendesk's AI-driven support directly into Microsoft 365,Driving Efficiency, Security, and Control for IT, HR, and Finance Teams Zendesk, a pioneer in AI-powered service, has deepened its long-standing collaboration…
Read More...

Introducing powerful new analytics capabilities and integrations for automated ticket deflection. PeopleReign, the industry-leading SaaS platform that automates IT and HR employee service, announced  the release of its flagship system of…
Read More...

Earlier this week, Zendesk announced that it is acquiring Tymeshift to transform contact centers with AI-powered workforce management capabilities. More than 90% of customers already use AI for various purposes within the Zendesk…
Read More...

AI has netted another big win for a technology innovation company -- Zendesk. In the era of generative AI and LLMs, missing out on their augmentative capabilities is a major FOMO moment for any organization.  Zendesk understands this, and…
Read More...

ArenaCX, the world's only outsourcing management platform,announced the immediate availability of the "Get Labor" app, which will give Zendesk customers easy access to top BPOs globally. The app will allow Zendesk customers to access a…
Read More...

Mairead O'Donovan joins from Atlassian, where she was Head of Jira Work Management and Head of Growth Søren Abildgaard joins from Zendesk, where he was Executive Vice President of Engineering Both executives will be based in …
Read More...

Four Tech Veterans Will Help Launch Netlify’s Next Phase of Growth Alongside the Expanding Jamstack Ecosystem Netlify, the most popular way to build, deploy and scale modern web applications, announced a series of executive hires who…
Read More...

Following the company’s $1 billion valuation in July, Remote’s Senior Team has welcomed Francesco Cardi from Onfido, Paula Dieli from Zendesk, Quentin Vassas from Checkout.com and Sam Ross from Stephenson Law Remote, the HR…
Read More...

New AI Service Desk solution for Teams helps automate IT support and employee experience Aisera, a leader in artificial intelligence innovation and customer service, announced today the availability of its AI Service Desk solution for …
Read More...

Predict future contact volume and staffing needs with ease. Tymeshift, a workforce management solution for the modern age made exclusively for Zendesk, has launched a Forecast feature that gives support teams accurate predictions of future…
Read More...