CX

Leading CX Talent Marketplace Taps Unified Screening and Onboarding Platform to Power Its Core Mission. Vetty, the one-stop shop hiring acceleration platform, shared details of its partnership with Instant Teams, a CX talent marketplace…
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The collaboration delivers AI training and implementation at scale—empowering teams to adopt AI faster, smarter, and with lasting impact. Faye, a leader in CRM, CX, and AI solutions, announced a strategic partnership with Section, a…
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Relationship extends SER's U.S. footprint, alongside new office opening* Doxis workflow automation cuts document processing and search times and boosts employee and customer experience  Scalability, performance and flexibility of Doxis were…
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Earlier this week, Zendesk announced that it is acquiring Tymeshift to transform contact centers with AI-powered workforce management capabilities. More than 90% of customers already use AI for various purposes within the Zendesk…
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Predict future contact volume and staffing needs with ease. Tymeshift, a workforce management solution for the modern age made exclusively for Zendesk, has launched a Forecast feature that gives support teams accurate predictions of future…
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A differentiated customer experience (CX) is at the heart of service delivery in the contact center industry. Businesses are acknowledging that one of the best ways to achieve this ideal end state is to create an engaged and happy…
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Company marks sixth year in the Top 15 of the annual list, which recognizes companies for hiring remote workers TTEC Holdings, Inc. , a leading digital global customer experience technology and services company focused on the design,…
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Knowing how past events hosted by Zendesk have played out, it’s not too hard to imagine that Zendesk Relate 2020 is one of the most-awaited Customer Experience (CX) events to kick off in 2020! Two reasons why we say so— First, Relate…
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Market-leading Ease of Use, AI-Infused Automation and Innovative New Mobile Features Mean Streamlined, Intuitive User Experiences Leverages AI-infused automation and new mobile tools Makes common tasks more efficient for workforce…
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