customer satisfaction

The evolution of contact centers is being shaped not just by customer expectations but by the growing urgency to improve employee engagement in high-pressure service environments. At the heart of this transformation lies AI-powered…
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goHappy, the leader in frontline employee engagement,  announced the results of its Q1 2025 State of the Frontline Worker report based on survey responses from 46,250 frontline workers across the US and Canada. The report highlights the…
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The rapid evolution of the workplace has brought unprecedented challenges and opportunities for organizations. One field undergoing notable change is human resources (HR). Traditional HR practices are being replaced by innovative…
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Accomplished Leader and Strategic Software Executive Joins from Zoom to Spearhead Customer Experience Initiatives ControlUp, at the forefront of Digital Employee Experience (DEX) management, announced that Beau Dolinsky has been appointed…
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Running a global business is not for the faint of heart — it demands resilience and strategic acumen to overcome hefty financial hurdles. As organizations expand internationally, costs quickly accumulate—ranging from compliance with local…
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Centoni, EVP and Chief Customer Experience Officer at Cisco, Brings Proven Expertise in Elevating Customer Success Workday, a leading provider of solutions to help organizations manage their people and money, announced the election of Liz…
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ContactTalent leverages organizational data to improve role alignment, reduce attrition, and enhance customer satisfaction in contact centers. Bryq, a leader in AI-powered talent intelligence, is excited to announce the launch of…
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The ultimate Workforce Payments Platform expands its executive team with a promoted SVP Operations and new VP Revenue Ops, VP Global Client Services, and VP Engineering. In a move aimed at enhancing operational excellence and accelerating…
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The persistent challenge of employee turnover plagues many industries, cutting deeply into productivity, quality, and ultimately, the bottom line. In an age where workforce dynamics are rapidly changing, companies that do not adapt their…
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ClearCompany, the talent management platform that empowers HR to maximize talent throughout the employee lifecycle, is proud to announce key additions to its executive team. Arnaud Grunwald joins as ClearCompany's first Chief Product…
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