customer experience management

New self-service tool helps organizations of all sizes advance customer experience maturity through competitive benchmarking, customized roadmaps and best-practice guidance for ROI realization McorpCX, a leader in customer and employee…
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AKKA & Modis – soon to become Akkodis – is pleased to announce Mike Small as Head of Akkodis, North America. With over 22 years of experience, Small has a proven track record of success in leading and developing dynamic teams for…
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Gaurav Bhide brings a decade of M&A and corporate development experience to Alida Alida, a visionary leader in Total Experience Management (TXM), announced the appointment of Gaurav Bhide as Vice President…
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Startek , a global provider of customer experience management solutions, is recognized by the Society for Human Resource Management (SHRM) for creating an environment within its workplace that promotes diversity and innovative virtual…
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Astrazeneca, Lundbeck, Parkville Pharmaceuticals, MSD Animal Health, Johnson & Johnson and Teleperformance are recognized as the top 6 best places to work in Egypt for 2020 according to the annual prestigious “Best Places To Work”…
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KUBRA adds much-needed support tools to help ease financial uncertainty for billers and their customers. KUBRA, a leading provider of customer experience management solutions for some of the largest utility, insurance, and government…
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Forrester Research, Inc. names Upland among top 25 mobile engagement automation providers in 2020 Upland Software, has been named in the Now Tech: Mobile Engagement Automation (MEA) Vendors Report, published by Forrester…
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Questback, a global leader in employee and customer experience management, unveiled a new tool designed to develop and nurture leaders at all levels of a company through rapid self-service and on-demand feedback. Questback Leadership 360 is…
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Accretive acquisition adds $15 million in annualized revenues, strong customer base, and robust content operations solution for sales and marketing Upland Software, Inc., a leader in cloud-based enterprise work management software, has…
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Veteran HR executive to lead global, corporate strategy and organization Sitel Group, one of the largest customer experience management companies in the world, announced the appointment of Jim Flynn as Global Chief Human Resources…
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