Sitel Group Names Jim Flynn Global Chief Human Resources Officer

Veteran HR executive to lead global, corporate strategy and organization

Sitel Group, one of the largest customer experience management companies in the world, announced the appointment of Jim Flynn as Global Chief Human Resources Officer.

Flynn, a 22-year veteran of Sitel Group, most recently served as the Vice President of Global HR Strategy and Operations and has held related roles over his tenure at the company including Vice President of Compensation and Benefits and Senior Director of Global Benefits.

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“Jim brings a plethora of both internal and industry-related knowledge into this new role,” said Laurent Uberti, President, CEO and founding partner, Sitel Group. “Our business is very hands-on and Jim has a proven track record of delivering results year after year. Further, at Sitel Group, we believe the employee experience is the customer experience – and that begins with empowering our people and creating an exceptional employee journey. Jim embodies this mindset and we are confident he will continue leading our people and organization to long-term success.”

Flynn, who is based out of the group’s Nashville, Tennessee office, is part of the Global Executive Team and leads the HR strategy at the global and corporate level by partnering with regional and local HR teams to manage the group’s diverse workforce.

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“Our people are the heart of our business so as Sitel Group’s CHRO, I look forward to working with our network of HR leaders to empower our people and provide the best customer experience for our clients,” said Flynn. “I’m honored to be a part of the executive team and I am thrilled for the opportunity to lead our people strategy at a global scale.”

Flynn’s promotion is the latest in a series of executive promotions at Sitel Group including the promotion of Mike Smallto CEO – Americas and Martin Wilkinson-Brown to Chief Marketing Officer.

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SOURCE Sitel Group