KUBRA adds much-needed support tools to help ease financial uncertainty for billers and their customers.
KUBRA, a leading provider of customer experience management solutions for some of the largest utility, insurance, and government entities, is excited to announce that it has added innovative features for its KUBRA EZ-PAY solution to alleviate some of the financial burden facing many utility customers today.
Finding unique ways to support its clients is always a top priority for KUBRA. The addition of these new features provides billers cutting-edge ways to support their customers in these challenging times. These tools include a new way for customers to request payment assistance from friends and family and a new donation feature that will allow users to help support charities and other outreach initiatives. Both of these features are available in the latest version of KUBRA EZ-PAY.
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How the New Features Work
- Payment Assistance Request Feature – This “Boost” feature allows KUBRA EZ-PAY customers to request payment assistance from friends and family members. Customers can share a system-generated link with friends and family so they can make a partial bill payment for any amount on their behalf or pay the entire amount. This link conveniently takes them directly to the KUBRA EZ-PAY account where they can make payments.The “Boost” feature also provides an easy way for roomates to share bill payments.
- Donation Feature – This solution gives customers the option to make a financial contribution to payment assistance programs offered by their billers. From the KUBRA EZ-PAY platform, customers can directly contribute to charities and other outreach initiatives that have been set up by billers.
“The COVID-19 pandemic forced us to rethink how we support our clients and their customers, many of whom are facing unprecedented financial pressure and uncertainty right now,” said Rick Watkin, President and CEO of KUBRA. “These new features allow utility customers to receive financial assistance from friends and family or help provide support to other community members, increasing payment flexibility and customer support at a very critical time,” added Watkin.
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