Hope Community Resources Deploys FieldCentric, a Mobile-First Employee Engagement and Work Portal, to Direct Support Teams Serving Individuals with Disabilities and Complex Medical Conditions in Communities across Alaska
FieldCentric today announced that Hope Community Resources selected its mobile-first employee engagement and work portal to support Hope’s 600+ Direct Support Professionals, who serve individuals with intellectual and developmental disabilities communities, traumatic brain injury and other complex medical conditions in a variety of settings in communities across Alaska.
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Built in a partnership by UKG (Ultimate Kronos Group), FORM.com, Passport, and Rodio, FieldCentric integrates key workforce management, scheduling, data collection, task management, and reporting capabilities into a single, mobile platform to deliver a simplified work experience. FieldCentric is part of the Technology Partner Network for UKG Dimensions (formerly Workforce Dimensions by Kronos), a leading human capital management solution.
FieldCentric’s platform will enable Hope’s mission to empower Direct Support Professionals with technology that streamlines work tasks, simplifies governance and compliance, and strengthens work-life balance. Hope believes providing next-generation mobile solutions like FieldCentric to its distributed teams, which are providing intensive mental and social support services in communities across Alaska, will help the organization attract and retain top talent who expect instant communication and easy-to-use apps at work and more time to focus on serving their clients.
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Hope operates in 10 communities across Alaska and supports people who experience intellectual and developmental disabilities, complex medical conditions, mental health challenges, and traumatic brain injury. Support and services are delivered to clients in their private residences, assisted living homes, and in the community in pursuit of Hope’s mission to help people live a life of their choosing. In addition to home-based supports, Hope has a robust recreational program for adults and children, including an art studio, ranch, subsistence activities team, and a deaf supports team. Hope’s complex workforce means its providers must be scheduled based on certification, specialization, and location. Hope’s partnership with FieldCentric will streamline complex operations and deliver significant efficiencies–increasing the time providers spend with clients and helping managers have more time for recruiting, hiring, training, and innovative program planning.
With FieldCentric, Hope’s managers will gain immediate insight into team assignments and status with advanced analytics to drive day-to-day workforce operations in real time. FieldCentric’s platform will help Hope’s administrators ensure that care is delivered in a timely and effective manner by its remote workforce.
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