COVID-19 Creates Performance Management Challenges for Greater Boston Employers, New Eagle Hill Research Finds

Employees Feel Pressure to Perform, But Unclear About How To Be Successful

As the COVID-19 pandemic and working from home continues, new research finds that Greater Boston employees lack a clear understanding of their work performance expectations. At the same time, most Boston employees feel significant pressure to perform well and provide value. This disconnect creates clear performance management challenges for Boston-area employers in terms of managing employees to drive business results, particularly when so many employees continue to work virtually.

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These findings are contained in The 2020 Eagle Hill Consulting Boston COVID-19 Performance Management Survey. This survey supplements a recent national survey conducted by Eagle Hill. In some cases, the findings were more troubling for Boston employers as compared to national employee sentiment.

“There are massive workforce ramifications stemming from the COVID-19 disruption. And perhaps one of the most concerning issues to address is performance management,” says Jonathan Gove who leads Eagle Hill Consulting’s Boston office. “Quite frankly, performance management reinvention already was long overdue for many organizations. The pandemic may serve as a catalyst for much-need improvements to performance management programs so they do what they should: drive business value. Smart leaders in Greater Boston are thinking now about this issue rather than waiting until the end of the year, the ‘traditional’ time for performance reviews,” says Gove.

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“Our research shows that there is a pressing need for Boston employers to implement performance management changes. Employees are committed to high quality outcomes, but don’t know what personal success looks like. Also, there is little coaching and mentoring, and a lack of communication about careers goals. All of this can spell trouble over the long-term not only for employee engagement and retention, but also for business success,” Gove explained.

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