NWN Carousel Accelerates National Partnership as Avaya’s Top Revenue Cloud Communications Services Partner at Engage 2021

  • Leading cloud communications service provider a platinum sponsor for Avaya’s flagship user conference, transforming customer and employee experience with new platform innovations for $80B hybrid-work opportunity

NWN Carousel, the leading integrated cloud communications service provider (CCSP), announced that they have achieved a significant milestone as the top revenue CCSP supporting Avaya’s customer community – and Avaya’s #2 overall revenue partner globally. With over 7,000 customers and millions of users across North America, the company will be demonstrating their new Avaya-powered offerings at ENGAGE 2021 as a Platinum sponsor. Purpose-built to transform the customer experience in the hybrid work era, NWN Carousel’s new Cloud-Contact Center and Cloud Collaboration offerings are being integrated with their award-winning Experience Management Platform to accelerate adoption, efficiency, and engagement for organizations across North America.

“We’re excited to support our customers’ transformation to cloud-based communications as they look for more secure and effective ways to accelerate their hybrid work initiatives”

At ENGAGE 2021, a hybrid event that will be hosted in Orlando, FL and online, Avaya anticipates more than 1,500 attendees and will feature 80 breakout sessions including NWN Carousel’s thought-leadership sessions, selected by the conference organizers:

  • Monday, December 13, 1 p.m. Utilizing Geographic Redundancy System Manager and Advanced Session Manager Routing
  • Monday, December 13, 10:20 a.m. – Empowering employee productivity and enabling business agility in the new “work anywhere” reality.
  • Tuesday, December 14th: 12:45 PM – 1:05 p.m. – Thought Leadership Session, Experience Theater.
  • Wednesday, December 15, 3:10 p.m. – Understanding Network Regions, Locations, and Call Routing for SIP.

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“We’re excited to support our customers’ transformation to cloud-based communications as they look for more secure and effective ways to accelerate their hybrid work initiatives,” Jim Sullivan, President and CEO, NWN Carousel, said. “Our strong partnership with Avaya enables our team deliver the best cloud communications services for organizations that can transform the customer experience to work-from-anywhere. We look forward to seeing everyone at Avaya Engage 2021.”

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