TTEC Launches TTEC Titan, an AI-Powered Security Platform for Remote Customer Experience Operations
New platform helps enterprises securely scale remote contact center and CX operations with AI-powered security, compliance, fraud prevention, and workforce resilience.
TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), announced the launch of TTEC Titan, an AI-powered security platform designed to secure remote CX operations and distributed contact center workforces at enterprise scale.
TTEC Titan combines AI-powered threat detection, real-time behavioral monitoring, fraud prevention, compliance management, and workforce security capabilities to help organizations confidently scale remote CX operations without sacrificing security, performance, or operational control.
As enterprises increasingly adopt remote and hybrid customer experience models, TTEC Titan addresses one of the industry’s most critical challenges: securing remote contact center environments while maintaining business continuity, workforce flexibility, and customer trust.
“TTEC Titan removes one of the last barriers to fully realizing remote CX at scale: enterprise-grade security,” said Mark Lyndsell, senior vice president of operations at TTEC. “Our clients no longer have to choose between flexibility and control. With Titan, they get both: secure, resilient operations and access to the best talent anywhere.”
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Remote CX, Secured by Design
TTEC’s Remote CX model eliminates dependence on physical infrastructure, enabling organizations to scale quickly, maintain continuity, and recruit talent without geographic constraints. TTEC Titan ensures this model is protected at every level.
Core capabilities include:
- AI-powered threat detection with real-time security monitoring and rapid response
- Behavioral monitoring and intervention tools to reduce fraud and risk
- Compliance support for global security standards including SOC 2 and PCI-DSS
Proven Performance, Now with Built-In Security
With more than 20 years of remote customer experience and over 20,000 remote associates globally, TTEC has demonstrated the operational and business benefits of secure remote CX delivery, including:
- Recruitment cycles up to 25x faster
- 20%-40% higher retention rates
- Up to 97% reduction in wait times during healthcare surges
- 11% increase in bundled conversions for insurance clients
Security Across the Entire CX Lifecycle
TTEC Titan is embedded across the full Remote CX lifecycle – from AI-powered hiring with TTEC SmartHire and “Sam,” its voice AI recruiter, to real-time coaching through TTEC Perform, ensuring security is integrated into every interaction.
This end-to-end approach enables organizations to embed security, compliance, workforce intelligence, and operational oversight into every stage of the customer experience lifecycle.
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