Awards recognise sales and customer service excellence across Asia-Pacific
TTEC Holdings, Inc. a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, announced that it has earned three Gold Asia-Pacific Stevie® Sales & Customer Service Awards for Innovation:
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- Innovative use of technology in Human Resources (CultureCX)
- Innovative use of technology in Customer Service (Healthcare Customer Service)
- Innovation in Customer Service Management, Planning & Practice
In addition to the Gold awards, TTEC also took home a Silver award in Most Valuable Corporate Response and a Bronze award for Most Valuable Service. It is the second year in a row that TTEC has been awarded Gold awards.
“Being once again recognised by the Asia-Pacific Stevie Awards is both an honour and a testament to our commitment to delivering the best customer and employee experiences powered by digital technologies,” said Arthur Nowak, SVP of Asia-Pacific Operations at TTEC. “At TTEC, we are at the forefront delivering the ‘total experience,’ unifying people and technology to work cohesively and complimentary to deliver efficient and optimized customer journeys on behalf of our clients.”
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The awards highlighted companies that went above and beyond to provide excellent customer service, even as thousands of employees moved to work at home because of COVID-19. TTEC’s emphasis on creating exceptional customer experiences with flexibility and scale stood out with resilience and perseverance through uncertain times.
TTEC was recognised for its commitment to employees and superior client service, even in the midst of the pandemic. TTEC’s response to COVID-19 was swift, seamless, and highly efficient. Our T-NOW offering maximised effort in delivering AI-enabled customer service and technology solutions that made continuity and resiliency of businesses possible. At the height of the pandemic, TTEC were able to hire, train and position agents for instant support in as little as 72 hours.
And our CultureCX movement digitised end-to-end employee experience, utilising automation for business processes, AI-enabled training programs, and other engaging digital tools to improve the employee experience. Results included increased employee engagement scores and notable decreases in attrition.
The Asia-Pacific Stevie Awards are the only business awards program to recognise innovation in the workplace in all 29 nations of the Asia-Pacific region. The Stevie Awards are widely considered to be the world’s premier business awards, conferring recognition for achievement in programs such as The International Business Awardsl k or 18 years.
“The eighth edition of the Asia-Pacific Stevie Awards attracted many remarkable nominations,” said Stevie Awards president Maggie Gallagher. “The organizations that won this year have demonstrated that they have continued to innovate and succeed despite the COVID-19 pandemic, and we applaud them for their perseverance and creativity. We look forward to celebrating many of this year’s winners during our virtual awards ceremony on 14 July.”
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