Enterprises Across the Globe Look for a Better Employee Experience Through the Digital Workplace
ISG Provider Lens Report Finds Enterprises Looking for Ways to Recruit and Train Employees Through an Improved Technology Experience
Enterprises across the globe are reassessing their workplace strategies and technologies and are looking to vendors to help them deliver a better employee experience with applications and devices, according to a new report published by Information Services Group , a leading global technology research and advisory firm.
The 2019 ISG Provider Lens Digital Workplace of the Future Global Report finds many enterprises worldwide looking to digital workplace solutions to address a talent shortage and to reskill existing employees. Enterprises need to modernize their workplaces to attract tech-savvy young workers, the report says.
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The report finds many prospective employees monitor a company’s work culture through social media, and this information can be a factor in deciding to take a job. A big part of a company’s culture is a positive IT environment enabled through digital workplace technologies and services.
“Modern digital workplace technologies enable enterprises not only to provide employees a good experience with applications and devices, but also help them assess employee sentiment and working patterns through data analytics,” said Jan Erik Aase, director and global leader, ISG Provider Lens Research. “Managing and monitoring the end-user worker experience is becoming increasingly valuable to enterprises.”
To measure worker engagement, enterprises are starting to consider replacing the traditional service-level agreements (SLAs) they have with providers in the digital workplace market with end-user experience level agreements (XLAs), based on measurable end-user experience enhancements, the report says.
XLA-based contracts haven not yet achieved wide adoption, however, because both enterprise customers and digital workplace service providers are still figuring out ways to structure the deals, the report says. Customers and providers are looking at ways to generate end-user experience data by continuously monitoring system, network, device and application performance.
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The report notes the dominance of Microsoft technology and tools in the workplace environment. To counter new cloud and SaaS applications entering the workplace, some cheaper than Microsoft products, Microsoft has introduced several new products, including the Office 365 cloud-based suite, and Windows 10, the multi-device operating system that supports cloud apps. These moves have brought many enterprises back to the Microsoft fold, and many of them are looking for solution vendors that enable and manage Microsoft workplace products.
The 2019 ISG Provider Lens Digital Workplace of the Future Global Report evaluates the capabilities of 56 providers across five quadrants: Digital Workplace Consulting Services, Managed Services – Workplace Support, Managed Services – Mobility Support, Unified Communications as a Service (UCaaS) and Unified Endpoint Management.
The report names IBM as a leader in four quadrants and Accenture, Atos, DXC Technology, HCL, TCS and Wipro as leaders in three. Fujitsu, Microsoft, NTT DATA and Unisys are named as leaders in two quadrants, and 8×8, Capgemini, Cisco, Citrix, Cognizant, MobileIron, Orange, RingCentral and Vmware are leaders in one.
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