Workforce Engagement

CXone delivers extended digital-first reach, hyperpersonalization, true omnichannel with digital-to-voice elevation, real-time interaction, expanded self-service, and workforce engagement Frost & Sullivan recently researched the …
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New white paper provides decision-makers with a better understanding of how to unlock the potential of industrial artificial intelligence (AI) Written in collaboration with the Centre for the Fourth Industrial Revolution…
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Proven healthcare HR leader Kety Duron joins growing health system Phoenix Children's, one of the nation's fastest-growing pediatric health systems, recently announced the appointment of Kety Duron as chief human resources officer (CHRO).…
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New MetLife survey shows on-site/hybrid workers have better financial health and 63% view benefits as an investment in their future While the majority of workforce prefers remote work over going to the office, MetLife’s annual open…
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EMC Precision has been named a Best-In-Class Employer after scoring in the top quartile of midsize employers (100-999 full-time employees) who participated in Gallagher’s 2021 Benefits Strategy & Benchmarking Survey. EMC Precision was…
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TouchPoint One Contact Center Gamification Solution Creates Winning Bonds Between Customer Contact Agents and Senior Management to Boost Workforce Engagement, Retention, and Success  TouchPoint One, the leading provider of performance…
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Building Talent Foundation Collaborated with Oxford Centre for Employee Engagement to Identify the Key Reasons for Residential Construction Skilled Trades Workers to Stay or Leave Their Jobs Building Talent Foundation (BTF)…
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Recognized as a Leader in Two Conversational AI IDC MarketScape Vendor Assessment Reports Verint, The Customer Engagement Company, announced that it has been named a leader in the second of two IDC reports on…
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New Talkdesk Feedback and Talkdesk Performance Management capabilities help organizations drive better agent and customer outcomes  Enables companies to increase customer satisfaction by leveraging customer feedback to pinpoint…
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Futureproofing how healthcare organizations engage and build relationships with the communities they serve Press Ganey, the national leader in healthcare consumer and workforce engagement announced joining The Beryl…
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