Browsing Tag

Virtual agents

AI’s Next Frontier: The Contact Center to Replace your IVR Systems

Dan Burkland Jun 23, 2021 0

Now, it’s AI’s time to revolutionize the contact center by enabling amazing customer experiences, driving up customer loyalty and increasing revenue. More broadly, AI is transforming the definition of customer service. Contact center…
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News

AudioCodes Launches SmartTAP 360⁰ Live Recording Solution as a Service for Microsoft Teams

HRTech News Desk Jan 28, 2021 0

AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, today announced the addition of its recording solution, SmartTAP 360⁰ Live, to its AudioCodes…
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