IT Service Management

Dedicated to enhancing the ServiceNow customer experience, xtype and Precision Bridge have entered into a strategic partnership that will help their customers deliver value at an increased rate on the ServiceNow platform. xtype, a…
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Sysaid’s Annual Survey of It Professionals Found Team Productivity, Automation, & Enhanced Employee Experience as the Top Service Desk Goals for 2022 SysAid, a leading provider of IT service management software, announced the…
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Study reveals the top initiative for ITSM technology is automation and enterprise integration; helping to reduce the time spent on manual, repetitive tasks at the IT service desk. A new market study …
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Cadalys’ Service Management solution drives technology-driven future of work strategies to empower Valet Living’s associates Native IT Service Management (ITSM) delivers a unified employee service and support experience on the…
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Acquisition will help ServiceNow customers accelerate digital transformation with insight-driven, action-oriented workflows ServiceNow, the leading digital workflow company that makes work, work better for people,  announced it has…
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New integrations and enhanced features bring greater opportunities for employees to engage with IT through the service desk. Symphony SummitAI, an enterprise-class, AI-driven IT service management solution, announced new automation and…
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QuickStart offers full access to the training library with 900+ self-paced IT certification training courses, expert community access, learning analytics and informal learning on a 30-day free trial QuickStart, the…
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In a recent TeamDynamix market study: “ITSM in the New Normal,” 55% of the participants state that they were not prepared to support a remote workplace or remote learning environment. Key areas in need of improved technology include better…
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