Genesys

Expanded AI capabilities in Genesys Cloud empower supervisors with real-time insights, automation and smarter decision-making Today at Enterprise Connect 2025, Genesys, a global cloud leader in AI-Powered Experience Orchestration,…
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By Eric Thomas, Global DEI Officer at Genesys As today’s workplace has become increasingly diverse, effective and clear communication is essential to build and maintain strong, collaborative, and high-functioning teams. As organizations…
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EquiVista by Lighthouse Works delivers a more accessible interface for Genesys Cloud Now available exclusively on the Genesys AppFoundry Marketplace, the application enables organizations to create contact center jobs for the blind and…
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This comprehensive report delves into the offerings of 20 major providers that include conversational AI solutions native to their ICC offerings or providers with solutions focused exclusively for the ICC–addressing overarching trends…
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Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud  Genesys, a leader in AI-powered experience orchestration announced a strategic…
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Genesys, a global cloud leader in AI-powered experience orchestration, today released its 2022 Sustainability Report covering the company's fiscal year  underscoring its commitment to driving a more sustainable future for positive impact on…
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Genesys unveiled its Experience Index methodology: the first people-centric approach based on listening and understanding what really motivates stakeholders to help organizations improve any experience and business performance. As a global…
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Genesys, a global cloud leader in AI-powered experience orchestration, and Lighthouse Works, a business processing outsource organization (BPO) offering customer service operations to organizations, including Universal Studios, Florida…
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Genesys Works announced the launch of its program in Tulsa.Rising high school seniors at select Tulsa Public Schools will receive eight weeks of technical and professional skills training this summer and will then participate in paid,…
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 Genesys, a global cloud leader in experience orchestration  announced the Genesys Cloud EX solution, a new product to engage, motivate and empower employees within the contact center and beyond. This new standalone employee experience…
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