DMG Consulting

Welcome to the HR Tech Roundup. We have gathered the top HR trends for 2021 with different HR categories like Employee Engagement, e-Learning, Training and Development, Employee wellness, Career Development and Artificial Intelligence.…
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Leading in market share, NICE gains flawless ratings for customer satisfaction in the agent self-service, product and ongoing service and support categories NICE announced that it has been recognized as the market share…
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Verint , The Customer Engagement Company, announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2021/2022 Workforce Optimization/Workforce Engagement Management Product and…
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Alvaria Real Time Optimizer integrates with all major contact center platforms to intelligently determine and manage agent efficiency and engagement to maximize productivity. Alvaria, the world leader in…
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DMG Consulting’s in-depth analysis reveals NICE is the market share leader of WFO, interaction analytics, WFM, quality management and recording solutions amongst WFO suite vendors NICE announced that it has been recognized as the…
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Five9 earned 33 perfect scores out of a possible 34 and received the highest ratings across four overarching categories: vendor satisfaction, product features, platform features, and Workforce Optimization (WFO) / Workforce Engagement…
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The Mid-Year Report Also Highlighted NICE’s Market Share Dominance in Contact Center Voice Recording NICE announced it has once again been recognized by DMG Consulting LLC, an independent industry analyst firm, as the Workforce…
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