Customer Service

The pandemic ushered in a seismic shift in the labor market. First came the “Great Resignation,” when millions of employees left their roles in search of greater flexibility, better pay, or a new purpose. Then followed the “Great Stay,” as…
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Integration Brings Trusted, FCRA-Compliant Background Checks and Drug Testing Directly Into HiringThing's White Label Platform HiringThing, a leader in white label applicant tracking and HR workflow solutions, announced a new integration…
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Strategic implementation of Cangrade’s pre-hire assessments and skills verification transform Mindr's hiring outcomes and organizational performance Cangrade, the AI candidate screening platform, announced that Mindr, the leader in…
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Coined an employee who applies AI to dramatically enhance their productivity and performance, the term “superworker” is drawing attention from employees and HR departments alike. However, there’s a lot of ambiguity around the term, and a…
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By Robert Padron, Chief People and Experience Officer at Arise The headlines aren’t lying. The push to return to the office is gaining steam. But at what cost? What was once thought to be a temporary solution in COVID’s path became…
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Customer service, sales, communications among in-demand industries for 'Class of 2025' job seekers According to a recent survey by the National Association of Colleges and Employers (NACE), employers plan to hire 7.3% more graduates from…
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CIChecked,  a leading provider of investigative background screening solutions, proudly announces the appointment of Michelle Nichols as Vice President of Client Solutions. Nichols brings nearly two decades of experience in background…
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The rise of artificial intelligence (AI) inevitably suggests a future where jobs will be automated. The advent of generative tools has sparked concern from many professionals, beyond customer service and manufacturing, about the…
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Students gain qualifications they need to get hard-to-fill tech jobs Kaseya, the leading global provider of unified IT management and security software for managed service providers (MSPs) and small to mid-size businesses (SMBs),…
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Genesys, a global cloud leader in AI-powered experience orchestration, and Lighthouse Works, a business processing outsource organization (BPO) offering customer service operations to organizations, including Universal Studios, Florida…
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