Cloud Contact Center

Five9, Inc., a leading provider of the intelligent cloud contact center, announced the results of a survey conducted by the International Customer Management Institute (ICMI) exploring the current state and future of work in the contact…
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Zoom Video Communications, Inc. announced it has entered into a definitive agreement to acquire Five9, Inc., a leading provider of the intelligent cloud contact center, in an all-stock transaction valued at approximately $14.7 billion.…
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Clarabridge announces a groundbreaking new partnership with Five9 that brings industry-leading conversation intelligence and interaction analytics to the contact center. The partnership will help organizations operationalize workflows,…
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New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce. Five9, Inc., an industry leading provider of the…
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Now, it’s AI’s time to revolutionize the contact center by enabling amazing customer experiences, driving up customer loyalty and increasing revenue. More broadly, AI is transforming the definition of customer service. Contact center…
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Lifesize, Inc., a leader and global provider of cloud contact center and video meeting solutions, announced significant updates to its comprehensive cloud contact center and collaboration suite as part of its Spring 2021 product release…
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Spring 2021 Release Introduces 8x8 Work for Web to Enable Device, OS and App Freedom; 8x8 Offers the Industry’s Only Platform-Wide SLA Across Cloud Contact Center and Cloud PBX 8x8, Inc., a leading integrated cloud communications…
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A large health insurance company provides personalized outreach with improved remote agent capabilities while eliminating downtime with new self-diagnosis features that resolve remote workforce connectivity issues Bright Pattern, a leading…
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Lifesize, a global innovator of immersive enterprise communication solutions, today announced a bevy of new features and integrations for the Lifesize CxEngage contact center-as-a-service (CCaaS) platform. Ranging from conversational AI to…
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3CLogic, a leading provider of cloud contact center solutions, announced its multi-country sponsorship of ServiceNow annual Now at Work Digital Experience event. The annual event, recently converted to a single-day digital format, is…
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