Workforce Engagement Management

Calabrio, the workforce performance company, announced the appointment of Dave Rhodes as Chief Executive Officer (CEO), effective immediately. Rhodes succeeds Interim CEO Joel Martins who will continue in his role as Calabrio’s Chief…
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Tailored to meet the specific needs of Indian enterprises, this in-country cloud deployment positions Calabrio as the first WEM organisation to offer local businesses unparalleled reliability, flexibility, and scalability for innovative…
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Powerful, Digital-First Solution Provides Precision Forecasting, Supports Hiring Challenges and Elevates the Customer Experience Playvox, the leading provider of Workforce Engagement management (WEM) solutions for the digital-first and…
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Playvox, the leading omnichannel contact center provider of Workforce Engagement Management solutions, announced that Michelle Randall Burrows, contact center industry veteran, has joined the company as chief marketing officer (CMO). "As…
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Alvaria and Call Design announce a new Alvaria Workforce customer, TSA Group. Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately 3,000 customer service and sales agents servicing industries including telco,…
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Verint , The Customer Engagement Company, announced that it has received top scores in multiple customer satisfaction categories according to DMG Consulting LLC’s 2021/2022 Workforce Optimization/Workforce Engagement Management Product and…
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Playvox Adoption Increased by 30 Percent Due to Its Rapid Time-To-Value and Unique Actionable Insights. Playvox, the leading provider of workforce engagement management solutions for the digital-first and CRM-centric contact center,…
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Calabrio, the customer experience intelligence company, announced that Calabrio ONE, the workforce engagement management suite, has been named a Leader product based on its high customer satisfaction scores, quality of support and…
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Integrated, data-driven module provides tools to better support, develop and engage agents, allowing them to better meet rising interaction volumes and complexity Calabrio, the customer experience intelligence…
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Alvaria Real Time Optimizer integrates with all major contact center platforms to intelligently determine and manage agent efficiency and engagement to maximize productivity. Alvaria, the world leader in…
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