Mphasis Included In 2022 Gartner Market Guide For US Healthcare Payers’ Core Administrative Processing Solutions

Mphasis, an information technology (IT) solutions provider specializing in cloud and cognitive services, announced that it has been included in the 2022 Gartner  Market Guide for US Healthcare Payers’ Core Administrative Processing solutions (CAPS) along with 15 industry-leading technology vendors across the U.S. healthcare commercial payer space.

The report validates that “CAPS is a critical tool for U.S. healthcare payer business enablement, consisting of software and services that support health insurance administration and transaction processing”

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According to the report, “U.S. healthcare payers face ongoing market and pandemic disruption as well as an onslaught of regulatory challenges, prompting CIOs to reassess their technology portfolios — including their core administrative processing solutions (CAPS).” This is a critical tool for U.S. healthcare payer business enablement, consisting of software and services that support health insurance administration and transaction processing.

“With over a decade’s experience in delivering software and services to self-insured and at-risk payers, Mphasis Javelina continues to strive towards its vision of delivering healthcare payer solutions at par excellence. We offer our clients the components mentioned in this Gartner Market Guide and also consider closely the observations and recommendations made in this report.  This allows us to align our investments with best practices and the needs of our market-leading customers with particular focus on experience-led design practices to facilitate their digitalization roadmaps.” said Sally Else President, Mphasis Javelina.

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Some of the key findings of the Gartner Market Guide:

  • “Payer respondents to the 2022 CIO and Technology Leaders Survey indicate they lag significantly behind other industries in digitalization, which limits their ability to transform at scale.
  • As payers adopt a composable architecture approach, componentization and ecosystem enablement are becoming the most key capabilities for CAPS. Real-time API support, including Fast Healthcare Interoperability Resources (FHIR), is an emerging solution differentiator.
  • The CAPS vendor market remains stable, with a few dominant and handful of emerging players offering comprehensive solutions that address the market broadly while others focus narrowly on particular market segments.”

Gartner, “Market Guide for U.S. Healthcare Payers’ Core Administrative Processing Solutions”, Connie Salgy, Mandi Bishop, 21 February 2022. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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