TELUS International Survey: 75% of American Employees Say They Have Struggled with Anxiety Caused by COVID-19

Ahead of World Mental Health Day, new survey reveals the state of employee wellness in workplaces country-wide

New survey findings indicate that 75% of U.S. employees have struggled at work due to anxiety caused by the COVID-19 pandemic and other recent world events. TELUS International, a leading global customer experience and digital solutions provider, commissioned a survey of 1,000 Americans who have been working for their employers from home since March, and found that nearly 80% of respondents said they would consider quitting their current position for a job that focused more on employee mental health.

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“Through our approach, we have been able to remain connected to our team members and better train and educate our leaders to recognize and support their teams, which are imperative in maintaining our culture.”

“It’s imperative in today’s climate that employers are aware of and consider the difficult truth that many individuals are experiencing mental and physical health issues since they began working from home during the COVID-19 pandemic,” said Marilyn Tyfting, chief corporate officer of TELUS International. “Since March, we transitioned the majority of our almost 50,000 global team members from working in our facilities to working from home to protect their health and safety during the pandemic; however, we have not lost sight of continuing to provide the same high level of empathy and concern that are foundational aspects of our caring culture. Our approach has been, ‘out of sight, top of mind,’ meaning our people leaders have come up with fun and inclusive ways to virtually recognize and reward team members, and have increased the cadence of team and individual touch points to help address the unique challenges they may be facing, both personally and professionally during these times.”

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Survey reveals employee insights on work-life balance

When asked whether they have found it hard to “shut off” from work in the evenings, almost four in five survey respondents said they have found it challenging. The survey findings also show that over half of respondents said they have not taken a “mental health day” since they started working from home due to the pandemic, and 44% have not taken a single day of vacation since they started working from home despite 97% saying that vacation days while working from home are important to “recharge”

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