HireRight, a leading provider of global employment background checks, drug testing, education verification, and electronic Form I-9 and E-Verify solutions, has received a 2020 NICE inContact CX Excellence Award for Best Cloud Implementation, announced during Interactions Live, NICE’s virtual conference on Sept. 15-16, 2020. This award recognizes companies demonstrating exceptional results and leadership in implementing NICE and NICE inContact solutions to achieve business goals, reduce costs and develop best practices.
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“HireRight’s decision to implement the CXone cloud platform reflects our commitment to providing an unparalleled experience for our clients and their job candidates through continued innovation”
“We are proud to celebrate HireRight’s achievement in rapidly implementing a complex, wide-ranging set of requirements for its cloud contact center implementation of NICE inContact CXone,” said Paul Jarman, CEO, NICE inContact. “Innovation is a critical path to success for organizations, both in dynamic times and measured ones, as HireRight continues to demonstrate in its use of CXone and other technologies to deliver a positive consumer experience.”
The Best Cloud Implementation CX Excellence Award highlights the flawless roll-out of cloud-based solutions to deliver a complete, omnichannel customer experience suite in the cloud. By using the prebuilt CXone Agent for Salesforce, HireRight integrated multiple platforms, creating one unified interface – ultimately streamlining workflow, improving the candidate and applicant experience, and paving the way to scale for future growth.
“HireRight’s decision to implement the CXone cloud platform reflects our commitment to providing an unparalleled experience for our clients and their job candidates through continued innovation,” said Todd Baxter, HireRight’s Chief Services Officer. “We are proud to accept the Best Cloud Implementation CX Excellence Award, which reflects the efforts of HireRight team members across our organization to ensure a successful and timely implementation with no disruption to our customers. HireRight customer service is now providing a true, single platform, omnichannel experience. Informed by a central knowledge base and adaptive training, we can more efficiently connect clients and their candidates with the best available agent to meet their specific need.”