COVID-19 Redefines HR Tech Spend, 2020-2021 HR Systems Survey Finds

The Annual HR Systems Survey has provided crucial insight and guidance for 23 years to HR practitioners and the vendors who serve them.

COVID-19 has disrupted and redefined virtually everything about the way we live and work. HR technology was no exception to that trend, according to new research from Sapient Insights Group. Their latest survey revealed that 15% of organizations are planning on decreasing traditional HR technology spend in 2021 by an average of 23% of their current budgets. For comparison, only 4% of organizations reported plans to reduce their spending in last year’s survey.

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“COVID-19 efforts highlighted the importance of data governance, identifying critical job roles, skills, and organizational adaptability,” said Stacey Harris, chief research officer & managing partner at Sapient Insights Group. “Organizations with Top Talent Management outcomes and practices were more likely to increase critical workers, increase salaries for essential roles, and increase infrastructure technology spending rather than furloughing or laying off employees, for example.”

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The Sapient Insights 2020–2021 HR Systems Survey White Paper is the 23rd edition of this industry-benchmark report, which taps user-driven data to help companies make better investments in people, processes, and technology. In total, 1,900 unique organizations are represented, along with 27 million workers across 64 countries. The survey was conducted from May 11 to July 10, 2020.

This year’s report covers adoption and trends, deployment methods, voice of the customer feedback, expenditures, and value achieved for Core HR, Service Delivery, Time Management, Talent Management, Analytics and Emerging Technology.

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