CIChecked Appoints Industry Veteran Michelle Nichols as Vice President of Client Solutions
CIChecked, a leading provider of investigative background screening solutions, proudly announces the appointment of Michelle Nichols as Vice President of Client Solutions. Nichols brings nearly two decades of experience in background screening, operations, and client service excellence, having held leadership roles at Sterling and Employment Background Investigations (EBI).
In this role, Nichols will lead Client Onboarding, Customer Service, Client Retention, and Vendor Management, ensuring CIChecked clients receive world-class solutions and support. She will spearhead strategic initiatives, optimize product development and fulfillment, and strengthen vendor relationships to maintain CIChecked’s reputation for unparalleled compliance, accuracy, and service.
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Background in Excellence
Nichols’ 18-year career spans leadership across verifications, public records, drug testing, occupational healthcare, vendor management, implementation, software solutions, and product innovation. As Vice President of Product – Public Records at Sterling, she led cross-functional teams to launch new products, enhance existing solutions, and drive operational efficiencies. During her tenure at EBI as Vice President of Operations, Nichols oversaw background screening operations, client implementations, vendor management, and software solutions, reinforcing her status as a key leader in the industry.
“Michelle’s deep expertise and leadership will play a pivotal role in strengthening CIChecked’s commitment to delivering complete, current, and compliant background checks,” said Michelle Pyan, President of CIChecked. “Her track record in driving operational excellence and strategic growth aligns perfectly with our mission to provide clients with investigative solutions that cut costs, not corners, while ensuring the highest level of accuracy and compliance.”
CIChecked’s Michelle Nichols to Share Expertise on Drug Testing & Compliance in 2025 Webinar
With extensive experience in drug testing programs, compliance, and operational efficiency, Nichols will join industry leaders John Gumina, VP of i3Screen, and Michelle Pyan, President of CIChecked, in an upcoming compliance webinar titled:
“Workplace Drug Testing in 2025: Navigating Changing Drug Laws, Remote Work, and Evolving Technologies.”
This must-attend event is scheduled for Thursday, March 6, at 2 PM EST and will provide operational insights into emerging regulations, policy adaptation strategies, and best practices for maintaining drug-free workplaces in an evolving legal, and technological landscape, while remote, gig and contingent workforces continue to have a strong representation.
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