Sapient Insights Group Reveals the HR Technology Solutions Ranking Highest in Vendor Satisfaction
Voice of the Customer Rankings Determined by More Than 10,000 Survey Respondents to Sapient’s 2025-2026 Annual HR Systems Survey
Sapient Insights Group revealed the HR technology solutions ranking highest in vendor satisfaction in the company’s 2025-2026 HR Systems Survey, now in its 28th year.
The Voice of the Customer vendor rankings are based on responses from HR professionals representing 4,670 organizations worldwide. This year’s survey respondents referenced over 1,000 technology solutions across 22 distinct technology segments.
To help buyers identify the HR system providers most relevant to their organizational needs, the rankings are categorized by company size into three categories: small, mid-sized, and enterprise. Survey responders are asked to rate their current solution providers in each tech segment on both vendor satisfaction and user experience based on multiple criteria. The survey also allows for open-ended comments.
In her presentation at the annual HR Technology Conference on Thursday, September 18, Stacey Harris, Managing Partner and Chief Research Officer, will expand on the rankings and discuss other key survey findings, offering tech buyers and sellers the most comprehensive and up-to-date view of the HR technology landscape from the customer’s perspective.
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Harris will cover current and projected adoption rates, customer retention, replacement plans, and projected market growth, as well as demographic details about those involved in purchase decisions and those managing increasingly complex HR tech ecosystems. To help buyers and vendors better understand market dynamics and shifts, she will also point out important trends by comparing data from this year’s report with data from previous years.
“Although there are always some swings in user experience and vendor satisfaction scores year to year, this year we saw a notable uptick in scores across almost all tech segments. This coincides with vendors’ increasing use of AI in their solutions,” said Harris. ”One explanation for the higher scores is that HR tech vendors are using AI-related tools to streamline workflows and solve real-world business issues. As a result, we expect the deployment of AI for solution refinement and improved customer experience to continue to grow.”
More than 10,000 HR professionals responded to this year’s survey, almost doubling last year’s participation. The survey expanded coverage to include contingent workforce management and AI tools used by the general workforce. The survey also broke out the categories of time management and HR delivery systems to get more insight into solutions used for areas such as leave management, workforce scheduling, and help desks.
The top-ranking solutions (in alphabetical order) for vendor satisfaction across all HR tech segments in each company size category are listed below. Rankings include point solutions, modules within technology suites, and in some cases, service providers.
Enterprise (5,000 or more employees):
- Culture Amp
- Docebo
- Dovetail
- Fidelity Net Benefits / PSW
- Microsoft Copilot
- Payscale Payfactors
- Visier
Workday Mid-Market (500 to 4,999 employees):
- Dayforce
- HiBob
- Kudos
- Microsoft Copilot
- Microsoft LinkedIn Learning
- Microsoft Viva / Teams
- Payscale Marketpay
- Rippling
- Workday
- Workday Adaptive Planning
- Workday Help
SMB (up to 499 employees)
- Awardco
- EASE (Employee Navigator)
- HiBob
- isolved
- KnowBe4
- Perplexity AI
- Rippling
- Tableau
The complete Voice of the Customer results across all technology segments. Results include the top five rankings for each technology segment, based on both vendor satisfaction and user experience, across three company size categories. The solutions making the lists include many familiar names, along with several relatively new to the HR tech market, demonstrating room for competition in a crowded landscape.
Sapient Insights Group will publish a detailed report on the survey findings and analysis in late October. To get more information and to take advantage of a special advance purchase offer. Available now are special segment reports for Payroll, HR Management Systems, and Emerging Tech, each selling for $500.
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