Single Platform for Every Talent Experience
Phenom People announced Talent Experience Management (TXM) as the holistic approach and platform to connect every interaction throughout the talent lifecycle by delivering personalized experiences. Talent Experience Management unifies technology and experience design to enhance the talent journey, transforming interested candidates to thriving employees to enthusiastic brand advocates, while recruiters and management boost productivity and communicate seamlessly.
Despite spending billions of dollars on new investments in HR technology, today’s chief human resources officers still struggle to change the stereotype of their organization from a cost center to a revenue generator for talent acquisition, talent management and talent evolution. With Talent Experience Management, Phenom People is helping organizations manage the new talent economy, which is undergoing major technological and societal shifts, with a solution that addresses the different needs and experience requirements of candidates, recruiters, employees and management.
“A quality talent experience is invaluable in supporting an organization’s success. The notion that the experience stops after the candidate is hired is very short-sighted,” said Karen Kesner, global director of recruiting at Booking.com. “The industry’s first step in fundamentally redesigning the experience is to break down silos. Talent Experience Management is a solution and a shift that marries all players in the talent lifecycle for a seamless experience and improved efficiency. Companies that implement this will come out on top.”
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Phenom Talent Experience Management Platform
The Phenom Talent Experience Management platform enhances the experiences of four key talent stakeholders: candidates, recruiters, employees and management. When adopted, Talent Experience Management delivers a higher level of talent quality by aligning the objectives, priorities and actions of these stakeholders. This enables organizations to enhance and personalize every moment along the talent journey.
Candidate Experience – Find the right job. To enhance the candidate experience, talent leaders should make the discovery phase meaningful, engaging and stress-free. With personalized Chatbots and Career Sites, job seekers are offered tailored job recommendations and content, and then enjoy a seamless apply process. This e-commerce-like experience increases conversions and reduces time to hire.
Recruiter Experience – Be more productive. To streamline the recruiter experience, recruiters can utilize intelligent candidate fit scoring and other AI-powered insights to identify top talent faster in the CRM, University Recruiting and more. They can also easily create SMS and email campaigns to automate candidate nurturing, which increases engagement at each stage of the recruiting process. Given the right tools, recruiters boost productivity and increase quality of hire.
Employee Experience – Evolve the best talent. To strengthen the employee experience, internal talent can access personalized job openings to identify new career paths at their company. They can also use Internal Mobility & Referrals to tap into their professional networks and refer talent. Becoming more involved with their organization improves employee engagement and promotes advocacy to reduce cost-per-hire.
Management Experience – Get the right insights. To empower the management experience, users can evaluate metrics and talent journey data to identify gaps in the process and optimize strategies. Talent Analytics enables company stakeholders to make agile decisions and improve talent experiences from the top down. Measuring these robust analytics increases productivity.
A single Talent Experience Management platform resolves the pain points and dividers between each talent experience and breaks down HR siloes. When these experiences are connected, companies operate more fluidly in talent acquisition, talent management and talent evolution.
“It’s time someone takes responsibility and fixes the broken talent experience,” said Mahe Bayireddi, CEO and co-founder at Phenom People. “And it cannot be solved by hacking together HCM, ATS, job boards, spreadsheets and analytics systems. Today’s talent ecosystems need to keep up with user expectations. We’re providing a single platform needed to keep pace and deliver meaningful experiences. This is the foundation of Talent Experience Management.”
Phenom People delivers the Phenom Talent Experience Management platform to connect each of the key talent experiences: candidates, recruiters, employees and management. Phenom TXM provides companies with a Career Site, CRM, CMS, Chatbot, SMS, Internal Mobility & Referrals, University Recruiting, Talent Analytics and AI. The Phenom TXM platform eliminates multiple-point solutions, connects with quality candidates and employees through personalized experiences, and delivers top talent while driving ROI.