7shifts Releases Annual Report ‘What Restaurant Employees Want’ to Assist Restaurant Operators With Their Biggest Challenges

By PR Newswire On Jun 3, 2024

Report Insights Equip Restaurants With Data Necessary to Attract and Retain Top Talent

7shifts, the all-in-one team management app for restaurant operators, released its annual state of the restaurant industry report today. Entitled “What Restaurant Employees Want,” the 2024 research reveals what matters most to those in the service industry and how their employers can ensure they’re providing excellent experiences to their teams. As hiring and retention remains an ongoing challenge for restaurants, the key findings from the 2024 report include the importance of flexible hours and work/life balance, the fact that team members care just as much about camaraderie as they do about financial incentives and that when employees leave a restaurant, it’s often because of their relationship with their manager.

“This report from 7shifts outlines the key areas to focus on if you want to craft an exceptional experience for your restaurant team,” said Danny Meyer, founder and CEO, Union Square Hospitality Group. “They have curated insights that will take the guesswork out of building a great team so you can hit the ground running in developing your own intentional culture. I encourage you to read through and consider how you might take action to improve your team’s experience.”

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In addition to the findings above, 7shifts’ report also uncovered the following insights:

Restaurant employees crave recognition and feedback.
Team members are seeking more of the benefits typically associated with 9-5 jobs, like health insurance, paid sick days, vacation and retirement accounts.
Service professionals prefer shorter, more condensed training so that they can start the job more quickly.
Employees in hospitality aren’t just stopping by; many are looking for long-term careers with growth opportunities.

“This report answers a lot of the questions that restaurant owners and managers have about why their workforce might be dissatisfied and why they may be experiencing unhealthy rates of turnover,” said Jordan Boesch, CEO at 7shifts. “But it doesn’t just focus on problems. Instead, it uncovers what restaurant employees need and want today, and specific action steps that management can take to improve their team member experience. By tapping into these opportunities, restaurants can better attract and retain the kind of talent that will make their companies thrive.”

Born in the back office of a sandwich shop, 7shifts was founded by Jordan Boesch in 2014 with the goal of building simple solutions to solve even the most complex team management challenges. 7shifts is a scheduling, payroll, and employee retention app designed to improve performance for restaurants. The easy-to-use app offers industry-specific features that help more than 50,000 restaurants save time, reduce errors, and keep labor costs in check.

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