Hospitality firm accelerates recruiting by reaching candidates on their schedules
The Service Companies, the leading provider of outsourced cleaning services to the luxury hotel, casino, and timeshare industries, has partnered with the AI-native frontline hiring platform Fountain to automate recruiting, compliance, and onboarding of hundreds of hires each month.
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“Frontline workers have options, and they decide fast,” said Pete Eisenman, senior vice president of customers at Fountain. “The Service Companies understood that a slow hiring experience was losing them candidates.”
The Service Companies operates in a high-volume environment, providing cleaning staff to businesses in 35 states. Fountain keeps screening and onboarding moving around the clock, so candidates don’t need to wait for recruiter shifts to move forward.
The Service Companies needed a hiring process that could run outside standard business hours. Many candidates for overnight roles can’t take calls during recruiter shifts. Structured, multilingual, mobile-first AI interviewing is the basis of a 24/7 screening engine that can reach candidates when and where they’re actually available.
“As our business continues to grow across hospitality, gaming, events, and commercial facilities, investing in innovative solutions like Fountain is essential to strengthening our workforce operations and maintaining the high standards of service our clients expect,” said Brian Coyne, CEO at The Service Companies. “This partnership reflects our ongoing commitment to operational excellence, innovation, and creating a seamless experience for the thousands of frontline employees who play such a critical role in our success.”
For nationwide operations with hiring volumes that can fluctuate greatly due to peak season demand, precision and speed-to-hire are key to success. With built-in onboarding and I-9 compliance, Fountain reduces manual administrative work, allowing The Service Companies’s teams to spend more time finding and engaging the right candidates and ensuring they can start work as quickly as possible.
“Frontline workers have options, and they decide fast,” said Pete Eisenman, senior vice president of customers at Fountain. “The Service Companies understood that a slow hiring experience wasn’t just an internal inefficiency; it was losing them candidates. We’re here to fix that.”
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