Best Human Capital Management (HCM) Software For Client Experience Announced By SoftwareReviews

SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group, has published its 2021 Human Capital Management Emotional Footprint Awards, naming six vendors as Champions. The following vendors are champions according to the feedback provided by their users via SoftwareReviews’ comprehensive online survey:

• UKG Pro
• Ceridian Dayforce
• isolved People Cloud
• Workday Human Capital Management
• RUN Powered by ADP
• Oracle Cloud HCM

“With the pandemic disruption and resurgence of movements to combat racism and social injustice over the last year, HCM vendors have expanded their focus. This includes a greater emphasis on employee wellbeing, Diversity, Equity, and Inclusion (DEI), enabling management of a remote workforce, and using data, predictive analytics, and AI/machine learning to listen and respond to employee concerns in real-time as a means to improving the employee experience,” said Tracy-Lynn Reid, research lead, Info-Tech Research Group.

SoftwareReviews’ Net Emotional Footprint measures high-level user sentiment. It aggregates emotional ratings from 25 provocative questions, creating a powerful indicator of the overall user feeling toward the vendor and the product.

UKG Pro, with a Net Emotional Footprint of +84, excelled in being altruistic and fair. Ceridian Dayforce, with a Net Emotional Footprint of +84, performed exceptionally in many categories, exceeding user expectations in continually improving while being reliable. isolved People Cloud, with a Net Emotional Footprint of +83, performed well in being efficient and offering security protection.

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Workday Human Capital Management, with a Net Emotional Footprint of +80, ranked high in helping innovate and transparency. Run Powered by ADP, with a Net Emotional Footprint of +81, scored excellently in performance improvement and product enhancement. Oracle Cloud HCM, with a Net Emotional Footprint of +78, performed well overall by being caring and inspiring.

In general, Human Capital Management software users responded most favorably when asked about vendors’ quality and effectiveness of service – and were most dissatisfied with vendors over-promising to deliver.

What Is the Emotional Footprint Diamond?

The Emotional Footprint Diamond illustrates the customer experience with software vendors and a complex relationship spanning procurement, implementation, service, and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software user’s point of view. The data published in the Emotional Footprint Diamond is collected from real end-users through authentic software review surveys and meticulously verified. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory. Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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