Artificial intelligence is a blessing in many ways. Let alone our businesses and workplaces, our whole life is dependent on artificial intelligence today, in some way or the other. From your wake up call by Siri to the meeting reminders and the good night lullabies played by Alexa, you are already dependent upon AI for many of your tasks. Talking about workplaces alone, AI has turned around plenty of businesses.
A few years ago, experts argued if artificial intelligence will reduce the need for humans and whether that will be a challenge for the future workforce. AI has helped reduce human labor, improve efficiency and brought more revenues to the businesses. AI has already brought copious digitalization and datafication to your business and it is only going to increase in the future.
You may have already noticed how artificial intelligence has transformed global workplaces. Here are some ways AI has proved to be very beneficial in this case:
1- Talent Acquisition and Retention
Hiring and recruiting is a tedious task. Employers often get bored with the time-consuming task of filtering resumes. There are virtual technologies that help to reduce the redundancy and repetition thereby improving the effectiveness of the overall recruitment process. AI powered tools such as Textio, Stella and Koru, even Palatine Analytics help companies accomplish their recruitment, talent acquisition and retention tasks hassle free.
2- Staff Collaboration
Along with recruitment and on-boarding, staff collaboration becomes easier with AI and virtual assistants. We all know how Zoom calls are being used for conferencing between departments. The AI Sense feature by Zoom helps the meeting attendees to automatically transcribe the message and look for certain terms and keywords.
3- Project Management
Companies are leveraging the benefits of virtual assistance and AI in organizing and managing their projects. Not only do the virtual systems help them to complete their simple tasks, but they can also analyze the key project performance very well. With more and more project data, forecasts become easier and reliable.
4- Training & Development
Several companies are implementing AI coaching tools that can train and teach their employees to accomplish specific tasks. These tools come in handy when the companies have new entrants in the system. From conducting simple company inductions to breaking down the details of the more hardcore complex projects, AI assistants do it all. Chorus is an excellent example of such technology.
5- Marketing, Sales and Customer Service
As AI helps to boost your internal communication and staff collaboration, the AI chatbots are useful to streamline communication with your customers as well. The AI powered chat bots are dealing with your sales persons, marketers, collaborators and customers in the same way as a learned employee from your organization would do. One example of such technology is Kayak’s messenger chatbot, that helps its customers to plan their vacations online with great ease.
Artificial Intelligence has transformed and is bringing a shift to organizations in various ways. While helping the incumbents deal with different business functions, AI is directly or indirectly boosting the productivity of the organization. As all the workers are free from their redundant tasks, they have more time to focus on work that brings out their core competencies and thus, the overall productivity of the organization.
7- Fighting Fraud and Enhancing Security
Do you know how your bank knows that your card has been used or misused by someone at a specific ATM? This is because the bank is using an AI feature to keep track of various transactions. Similar technology is being used at various workplaces that help to identify the risks and strengthen the systems where the customer’s and employees data is safe. The best example is Exabeam that uses AI to detect insider threats and alert security alarms.
8- Unlocking Unstructured Data
Do you know the structured data in the organization counts for only 20%, and the rest is unstructured? The 80% of the unstructured data can be very useful and it can be leveraged in drawing laudable insights. This helps companies turning their unstructured data to transform workplaces.
9- Leadership with AI
Organizations that are strict with their leadership policies and think of reconsidering it are always lauded by their employees. The leadership culture a company follows, determines its strength and its effectiveness. The giants like Salesforce and Amazon Web Service are integrating AI for their leadership tasks.
10- Workplace Robots
Lastly, workplace robots are doing a commendable job in many organizations. These physical robots are capable of doing massive movements and their sight is common in warehousing and manufacturing installations. Segway, the mobility and logistics experts have their own delivery robot to navigate across workplace corridors.
Given the facts and figures when it comes to the growing use of artificial intelligence, the day is not far when everything will be powered by AI and robotics. If we try to put it in simple words, all our administrative and bureaucratic tasks will be automatized and humans will be involved in more strategic tasks and decisions in the organization.
The organizations which have already adapted to artificial intelligence will become more humane, increase their revenues and grow exponentially. Artificial Intelligence is the future of the entire world, and you’ll soon have to get ready to have a robot sitting right beside your desk and treat it like a colleague!