transcosmos Conducts Joint Study on “Engagement” With Atrae

transcosmos inc. and Atrae, Inc. (Headquarters: Tokyo, Japan; President & CEO: Yoshihide Arai) have conducted a joint study “Joint Study on Relationship between Engagement and Productivity and Effect of Promotion on Levels of Engagement.” The joint study revealed a correlation between engagement and productivity that implies a causal relationship between the two. The study also confirmed that promotion increases the levels of engagement of the promoted employee.

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Background
Results of studies conducted in European countries and others sufficiently support the assumption that work engagement (academic term for engagement) has impacts on workers’ productivity and health; however, there are relatively less studies conducted on workers in Japan. Thus, whether work engagement has any effect on Japanese workers’ productivity and health, and the situations where their level of engagement increases are yet to be confirmed. Studies on the effects of work engagement on Japanese workers are still underway in collaboration between academia and industry. Meanwhile, some studies performed on Japanese workers revealed that the effects of “work engagement,” in its meaning as a precisely defined academic term, on said Japanese workers are significantly different from those of previous studies. Against this backdrop, transcosmos decided to conduct a joint study with Atrae on this subject.

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The study was conducted on Digital Experience Division, Digital Marketing・E-Commerce・Contact Center (DEC) Headquarters of transcosmos, covering diverse job categories from managers, directors, designers to engineers. To investigate the results of preceding studies that were conducted overseas, the study applied an engagement scoring service by Atrae called “wevox (*)” which is proven to have criterion validity for predicting the Utrecht Work Engagement Scale developed by professors at Utrecht University, the Netherlands.

Overview

  • Objective: Analyze relationship between engagement and productivity and effects of promotion on the level of engagement
  • Period: July 29 through August 9, 2019
  • Procedure: Joint study using engagement score data measured by Atrae service “wevox” and the data owned by Digital Experience Division, DEC Headquarters, transcosmos.
  • Subject data

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