Voya to Launch Refreshed Digital Absence Portal, Enhances Claims Experience for Both Employees and Employers

New enhancements to myBenefitsHub offer intuitive claim process, greater employee education and robust absence dashboard for employers

Voya Financial, announced enhancements to its online absence management platform, myBenefitsHub. The refreshed portal experience will offer Voya’s absence management customers a more intuitive experience, enabling employers and employees the ability to submit and manage absence requests through a seamless experience.

“Clearing your path to financial confidence and a more fulfilling life.”

The enhancements to myBenefitsHub come at a time when new Voya research has found a majority (93%) of employees consider an online employee benefits portal or enrollment platform to be “extremely” or “somewhat important” in helping them make decisions about their employee benefits.¹

“At Voya, we remain focused on evolving our benefits experience for both employers and employees to best meet the ongoing digital needs of today’s workforce,” said Maleiha Russell, VP, Life, Absence and Disability Product at Voya Financial. “We know that for both employers and employees, the claims experience can be daunting during a time that is often stressful. Our latest enhancements to myBenefitsHub are designed to deliver an integrated and intuitive digital experience, helping simplify the administrative burden for employers and support their employees at times when they need it most.”

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The refreshed myBenefitsHub portal will offer both employers and employees new features and assistance that make taking time away from work straightforward for employees, while continuing to offer a high-touch, proactive service experience Voya’s customers have come to expect today. Specifically, the myBenefitsHub enhancements will include:

• Intuitive claims: Making the claims-submission process through myBenefitsHub more intuitive than before, including a new claims progress tracker and supportive prompts throughout the process to clearly outline what the employee should expect during their claims filing experience.

• Greater education: Providing employees detailed and critical information related to the types of absence and disability coverage applicable and available to them through their employer or work state more efficiently.

• Robust absence dashboard: Creating greater visibility for supervisors, managers and human resource contacts to be able to answer employee questions easily and have relevant data at their fingertips.

Voya’s enhancements to myBenefitsHub build upon Voya’s ongoing investments in health solutions experiences that help address the ongoing workplace benefits needs of individuals. Most recently, Voya announced its collaboration with Empathy to offer on-demand bereavement support and earlier this year launched Voya Protect, a group limited-benefit insurance offering designed to pay eligible benefits quickly and easily when covered conditions are diagnosed.

The refreshed myBenefitsHub experience will be available for new Voya absence management customers beginning Jan. 1, 2025, with current clients expected to migrate to the new experience in December 2024.

As an industry leader focused on the delivery of benefits, savings and investment solutions to and through the workplace, Voya is committed to delivering on its mission to make a secure financial future possible for all — one person, one family, one institution at a time.

1. Voya Financial Consumer Insights and Research survey conducted Sept. 27 – Oct. 7, 2024, among 345 adults aged 18+ Americans, working either full time or part time, who have primary or shared household responsibility for making financial and health/medical plan decisions, are benefit eligible for employer-sponsored retirement and health plans, and currently enrolled.

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