Transforming Employee Enablement with Remote Assistance Software

Employee enablement is one of the many keys needed to unlock a company’s success. By allowing employees to overcome challenges and empowering them to learn and train for the job on their terms, employees are, generally, happier in their work. With each person in a company possessing their own unique strengths, this strategy employs a transparent and individualized approach to arming employees with the tools, resources, and technologies they need to succeed. 

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More recently, business leaders have become receptive to providing employees with the opportunity to develop necessary skills in an individualized way. While this is now a priority for many HR teams, it has proven cumbersome to offer various tools to match each employee’s specific learning styles. For example, the popularity of remote work has led companies to build new tools onto their existing tech stacks, but too much tech can create obstacles for employees and impair their ability to perform day-to-day tasks. 

Remote assistance software has become a popular tool that allows employees to navigate the training process independently. The technology provides instantaneous feedback and helps employees complete tasks accurately. Additionally, by pairing with a learning management system (LMS), remote assistance software allows a company to preserve knowledge from those exiting the field, making it easier for new employees to onboard by providing access to curated content on demand.  

New Technology Affects Culture and HR

A company’s culture and the tools they provide employees can reveal their organizational awareness of employee needs and their ability to empower their staff. While both are important to the growth and success of a company, HR teams must identify when they’re implementing technology for the sake of implementation and when it’s for the betterment of employee productivity. When employees feel empowered, in this case by technology, company culture is enhanced overall.

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An engaged, empowered workforce prompts higher job satisfaction, better productivity, and, in turn, higher revenue. However, less than 50% of employees report feeling engaged at work.

A lack of employee engagement forces HR teams to seek out the training, tools, and perks to empower employees to be more involved and efficient in their work. Employees are often motivated to bolster their strengths, surpass expectations, and contribute to a company’s growth when offered incentives. By identifying the strategies that allow employees to maximize their strengths, a company can optimize its entire workflow from technology utilization to the onboarding process.

Remote assistance software can help HR teams identify the strengths and weaknesses of their employees and company culture. Using augmented reality (AR) to cultivate a more collaborative work environment, companies directly connect employees with a wide range of experts via enhanced video calls. In doing so, both parties can instantaneously improve how they communicate. Experts rely on AR features such as merged reality and 3D annotation to help employees onboard and complete their tasks through hands-on assistance. This guidance includes annotations, hand gestures, and outside tools, images, or instructions, each of which features the expert’s ability to display their hand in the employee’s field of view.

HR departments that aim to provide reliable tools for their employees can rely on remote assistance software to identify areas of need within the company, help employees reach their full potential, and provide immediate attention from experts when needed. Additionally, remote visual assistance provides a broader opportunity for HR teams to support individual managers and departments that may not have as many employee tools available by putting them in contact with company- and job-specific experts when and where they’re needed.

Remote Assistance’s Role in Employee Enablement 

Remote assistance software connects employees with live, instantaneous human support that can provide practical hands-on training through augmented reality features proven to be more effective than traditional verbal cues. Through this direct and interactive assistance, employees can better retain information, work more effectively and feel empowered to share what they have learned with those around them. 

The use of remote assistance software can be especially effective in fields that take employees out of the office and onto job sites or inside factories. This tool puts employees in direct contact with internal experts to tackle difficult situations, including new challenges or unique mechanical problems. The hands-on guidance facilitates immediate feedback that can help solve the problem in the moment while simultaneously training employees to take on the issue on their own in the future.

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In addition to its effectiveness in helping employees address issues, remote assistance software is also portable and easy to use without the necessity of proprietary hardware. The majority of employees can use their own smartphones or tablet.

Employees no longer require the traditional in-person guidance to access this resource; both current and future staff can learn more on their own following simple implementation. HR departments are the perfect starting point to promote and encourage the use of remote assistance software. The instant communication, individualized training opportunities, and direct access to mentors and experts make this resource the ideal tool to help both on-site and remote employees increase overall productivity and develop their knowledge and skills.

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Given the growing importance of effective training and mentorship within organizations, remote assistance software has emerged as one of the new technologies leading the charge into the future. Companies willing to break free from the same old approach to onboarding and invest in newer methods will not only cut down on travel costs but also experience faster training cycles and an improvement in an employee’s readiness to contribute. Tapping into the universality and applicability of remote assistance software allows HR departments to effectively train a new, hybrid workforce, assist employees in learning new skills, and maximize existing strengths that will ultimately improve overall production. 

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