Apps Improve the Digital Employee Experience (DEX) of IGEL OS-Powered Devices by Delivering an End-to-End View of End User Computing Environments for Rapid Issue Remediation and Cost Reduction
IGEL, provider of the managed enterprise endpoint operating system for secure access to any digital workspace, and ControlUp, the industry leader in Digital Employee Experience (DEX) management, announced availability of ControlUp Edge DX and ControlUp Remote DX on the IGEL App Portal. The ControlUp apps, which help IT organizations quickly resolve endpoint issues, proactively prevent tickets and minimize end user computing costs, have been validated via the IGEL Ready technology partner program for use on IGEL OS-powered devices. As a result, both apps are now available via the new IGEL App Portal cloud service for fast, efficient app delivery to IGEL OS-powered devices.
“Together, IGEL and ControlUp are delivering the productive and high-performance DEX experience IGEL OS users need to help our mutual customers improve productivity and lower costs for their end user computing environments,” said Jim Airdo, Senior Vice President, Strategic Alliances, IGEL. “By making the ControlUp Edge DX and Remote DX apps available via the IGEL App Portal, we are enabling our customers to benefit from the full power of these valuable DEX solutions with rapid access to and implementation of their latest versions with cloud-direct download efficiency.”
“By offering the ControlUp Edge DX and Remote DX apps on the IGEL App Portal, we are providing rapid access and availability of our industry-leading DEX platform to improve the experiences of IGEL OS users around the world,” said Robin Brandl, Vice President of Global Strategic Alliances, ControlUp. “For virtual and physical desktops, ControlUp delivers the real-time monitoring and automated actions IT teams need to improve work performance and deliver the computing experience employees need, no matter where they are working.”
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Designed for employees that use virtual or cloud desktops and applications, ControlUp Remote DX collects relevant user-side telemetry that affects their Digital Employee Experience, such as the quality and speed of the Wi-Fi connection, as well as the performance of their internet connection. With support for IGEL-powered devices connecting to Citrix and VMware Horizon, IT teams can quickly determine the root cause of connectivity issues reported by users.
For even greater visibility into the performance of an IGEL-powered device and the ability for troubleshooting, remediation and remote support independent of connectivity to a virtual or cloud desktop, IT admins can deploy the Edge DX agent from the IGEL App Portal. ControlUp Edge DX reduces IT support costs for physical desktop devices by identifying, resolving and preventing problems that traditional device management software can’t. As a result, enterprises see fewer help desk tickets, close tickets faster and ultimately deliver a better desktop experience.
“The partnership between IGEL and ControlUp provides e360 and our customers with a unique value proposition in helping them optimize their hybrid and remote work environments. From enhancing the digital experience to securing the endpoint to maximizing IT efficiencies, together they are helping us ensure our customers are well-positioned to thrive in today’s ever-changing technology landscape,” said Mike Strohl, CEO, e360.
The ControlUp Edge DX and ControlUp Remote DX apps have been validated for use on IGEL OS-powered devices as part of the IGEL Ready partner program and are now available in the IGEL App Portal as part of IGEL’s cloud services. As a result, these powerful ControlUp apps are available as a service to provide enterprises with faster, more timely application availability and seamless updates for extensive IT efficiency gains and a superior, secure digital experience (DEX) for end users.
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