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AI has netted another big win for a technology innovation company -- Zendesk. In the era of generative AI and LLMs, missing out on their augmentative capabilities is a major FOMO moment for any organization.  Zendesk understands this, and…

The alignment of ESG values at an organizational level is one of the biggest areas of concern among knowledge workers. Highly-skilled professionals look up to the organizations that have a very high ESG quotient in the market. In a…

Advertising and business mogul Sir Martin Sorrell believes that the rapid advancement of artificial intelligence (AI) will soon render human call centers obsolete. The founder of WPP and S4 Capital is not alone in such concerns around AI. A…

It’s undeniable that customer experience (CX) is directly impacted by employee experience (EX). Recent research revealed only one in three companies have designed a seamless integration between their CX and EX initiatives. And when they’re…

AI for recruiting is an important component of the HR technology ecosystem. AI-powered tools, which are directly integrated with the ATS, add a layer of talent intelligence to the recruiting process, with the goal of automatically screening…

Adopting a data-driven HR strategy takes intense planning and immaculate execution to sustain business process through periods of stiff uncertainties. A data-driven strategy would enable business analysts to find the best ways to tap into…

Leadership acquisition in professional organizations remains to be a tough job. Do you know why? This is because the leader needs to spearhead certain important tasks to define the future goals of the business. At the same time,…

The COVID-19 pandemic has forced many organizations to embrace remote work and flexible work arrangements to ensure business continuity. Now that vaccines are becoming widely available, organizations are considering how to bring employees…

Workplace inclusivity is a critical factor in creating a positive and productive work environment. It involves creating a culture that embraces diversity and respects the differences among employees. By promoting inclusivity, organizations…

AI and automation technologies are creating new jobs whilst making existing ones absolutely redundant. According to the WEF report, 83 million jobs would vanish in the next five years, replaced by 69 million new jobs. Autonomous and EV…