Brandon Hall Group’s 2020 Performance Management Study reveals how the process is broken and provides ways it can be fixed
Performance management was broken long before the COVID-19 pandemic. But the pandemic did what years of prior advocacy for performance management reinvention could not: change the focus from evaluations to manager-employee interactions.
“The focus on the manager-employee partnership to aid performance may improve the business impact of performance, which remains elusive,” said Brandon Hall Group CEO Mike Cooke. “On average, only 28% (on average) said it has a positive impact.”
Brandon Hall Group COVID-19 research shows employees are battling stress, anxiety and distractions while working from home. About 40% of organizations say productivity dropped during the pandemic and employees suffer from burnout and fatigue.
“Manager-employee interactions need to address those things, as well as competency and skills development and career aspirations, both of which get little discussion during current check-ins,” said Brandon Hall Group SVP of Research Claude Werder. “Even the impact of world events on employees gets more discussion than their opportunities for advancement.”
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