Sneak Preview of Frost & Sullivan Global CX Survey Results Two of every three enterprises plan to inject…

Just 48% of customer service agents working in retail feel that their employers take the state of their mental…

Germany Cognigy, global leader in AI-powered customer service solutions, today announced its advancement to the…

The AI assistant has handled over 2.3 million conversations which is equivalent to 700 full-time agents.…

ERP solution will enable Habia to remain `evergreen' with composable functionality accelerating its digital…

Simplr, a bot-first CX outsourcing solution that offers automation and human agents, today announced a major…

Medallia, the global leader in customer and employee experience,announced a new partnership with Cresta and…

TTEC Holdings, one of the largest global customer experience (CX) technology and services innovators for end-to-end…

Company Receives Recognition as a Top Customer Service Department, Employer Quantum Workplace, a leading employee…

Medallia study identifies new consumer expectations that highlight increasing challenges and opportunities…