Browsing Tag

Zoom Contact Center

Zoom Introduces next-gen Zoom Virtual Agent to Automate end-to-end Customer Resolution

GlobeNewswire Feb 25, 2026

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation With 43% of consumers saying chatbots fail to resolve their issues, Zoom Virtual Agent 3.0…
Read More...

Videos

Zoom Introduces Category-Redefining Contact Center Solution

HRTech News Desk Feb 23, 2022 0

Zoom Contact Center sets new standards for customer service experiences through omnichannel, video-optimized interactions Today, Zoom Video Communications, Inc. announced Zoom Contact Center, an omnichannel contact center solution…
Read More...