Workforce Optimisation

The partnership will boost efficiency and productivity through advanced process analytics and workforce optimization Call Design, a leading provider of workforce optimisation solutions, has announced a new strategic partnership with…
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Verint Systems Inc. , The Customer Engagement Company™, celebrates its customers across EMEA and announced 10 organisations that have been awarded for excellence in customer engagement, employee engagement, workforce optimisation (WFO),…
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Integration of Callware’s proven WFO and Speech Analytics business confirms Sabio as one of Europe’s leading contact centre consultancy and WFO specialists The Sabio Group has announced the acquisition of Callware, Spain’s leading…
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