Talkdesk

Generative artificial intelligence, combined with deeply integrated and specific healthcare workflows, delivers powerful self-service to improve experiences and reduce the burden on human contact center agents  Talkdesk…
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Leading European HR services provider puts people at the heart of contact center transformation that features Microsoft Teams integration. Talkdesk, Inc., a global contact center leader for customer-obsessed companies, and Microsoft are…
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Empowers mobile workforces with more tools and control over the delivery of high-quality customer experiences Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, introduced new apps for the Talkdesk…
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New Talkdesk Feedback and Talkdesk Performance Management capabilities help organizations drive better agent and customer outcomes  Enables companies to increase customer satisfaction by leveraging customer feedback to pinpoint…
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Regional experts and growing momentum ignite company’s progress in carving a path around the world to meet the demand for better customer experiences New Talkdesk leaders for Asia Pacific reflect commitment to ongoing expansion…
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Organizations must reevaluate employee engagement and satisfaction metrics to achieve sustainable success  New research on the future of workforce engagement in the contact center finds 90% of CX professionals view agent engagement…
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First enterprise-grade contact center solution purpose-built for the healthcare industry Secure, digital-first platform combines healthcare-specific capabilities, pre-trained artificial intelligence (AI), and out-of-the-box…
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Recruits global talent leader Laura Butler to drive strategy for building a courageous, innovative, and customer-obsessed team Senior leader for multiple Fortune 500 companies brings people and culture mastery to next phase of the…
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Agility of Talkdesk cloud solutions make the shift to at-home agents and implementing a mobile workforce a fast, simple and seamless process COVID-19 pandemic continues to heighten the need for work-from-home and mobile workforce…
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