Speech Analytics

MiaRec, a global provider of award-winning workforce and customer engagement solutions, announced the release of its Customer Sentiment Analysis to its interaction recording and customer engagement platform. Gennadiy Bezko, MiaRec CEO,…
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Clarabridge announces a groundbreaking new partnership with Five9 that brings industry-leading conversation intelligence and interaction analytics to the contact center. The partnership will help organizations operationalize workflows,…
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The NGS enable outstanding CX by leveraging a powerful combination of best-of-breed technology and highly trained human talent Based on its recent analysis of the Latin American customer experience (CX) outsourcing services market, Frost…
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The technology partnership will provide class-leading, policy-based call and video recording and advanced speech and chat analytics for sales, service, customer experience, compliance and call summary automation — all based on Microsoft…
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Integration of Callware’s proven WFO and Speech Analytics business confirms Sabio as one of Europe’s leading contact centre consultancy and WFO specialists The Sabio Group has announced the acquisition of Callware, Spain’s leading…
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