Qualtrics XM Institute

Nearly 1 in 4 U.S. consumers stopped purchasing from a company during the pandemic because their COVID safety protocols didn’t meet their expectations The pandemic has accelerated the degree to which US consumers choose brands…
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80% of customers say they have had poor customer experience and 43% said customer service support must be improved Nearly all consumers say they were dissatisfied with their experiences as customers in 2021, according to…
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