omnichannel contact center

The New WFM Solution Enables Businesses to Improve Operational Efficiency and Service Quality Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs,…
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Playvox, the leading omnichannel contact center provider of Workforce Engagement Management solutions, announced that Michelle Randall Burrows, contact center industry veteran, has joined the company as chief marketing officer (CMO). "As…
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Calabrio’s unique offering addresses the greatest source of agent stress in the modern, omnichannel contact center Today, Calabrio, the customer experience intelligence company, announced the extension of its…
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Over 100 Percent Expansion Within the Install Base and New Customer Adoption With Higher Annual Contract Value. Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement solutions, announced…
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Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement management solutions, announced that TravelPerk, the next-generation business travel platform pioneering the future of business travel, selected…
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Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement solutions, announced that SeatGeek, Inc., the leading mobile-focused ticket platform, has partnered with Playvox to implement workforce…
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Inaugural partners announced in North America and Latin America Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement solutions, announced the launch of its global Channel Partner Program and named…
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