intelligent contact center

NICE CXone identified for delivering a single unified platform for the entire CX journey NICE today announced that it has been named a Leader in the 2024 Aragon Research Globe for Conversational AI in the Intelligent Contact Center…
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This comprehensive report delves into the offerings of 20 major providers that include conversational AI solutions native to their ICC offerings or providers with solutions focused exclusively for the ICC–addressing overarching trends…
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Recognized for outstanding leadership and enabling business success Five9, a leading provider of the intelligent contact center, announced that Kimberly Lytikainen, General Counsel, Chief Compliance Officer and Corporate Secretary at…
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