global technology research

Employee experience (EX) management is seen as key to encouraging collaboration and reducing complexity, ISG Provider Lens™ report says The future of work in Switzerland is hybrid and well on its way to becoming the accepted norm for…
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ISG Provider Lens report finds many U.S. carriers embracing tools like data analytics, artificial intelligence and the cloud The COVID-19 pandemic forced insurance carriers in the US to rely on technology solutions to meet…
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 Upcoming ISG Provider Lens report series will evaluate providers’ ability to elevate and future-proof payroll systems with increased agility, resiliency and continuity Information Services Group, a leading global technology research and…
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Leaders with Kraft Heinz, Aflac, Centene, Peloton and more will share tips for engaged, productive workforces at the ISG Future Workplace Summit, March 14-15 in New York Organizations need to leverage digital technology…
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Focus on end-user experience, experience level agreements, automation and transformation of traditional service desks cited as key factors that increased Unisys' competitive strength across the U.S., U.K., Germany, Brazil and…
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Upcoming ISG Provider Lens report will examine providers of ServiceNow-related consulting, managed services and implementation services Information Services Group, a leading global technology research and advisory firm,…
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According to the ISG Provider Lens study, the demands on home office work and consumers' increasing preference for digital channels over voice calls have permanently changed the industry. Contact centers in Europe and…
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ISG Provider Lens report finds contact centers adopting hybrid work models for agents, embracing more social media, chat, AI and analytics to meet new customer demands Contact center operators worldwide are adopting new…
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