Enterprise Service Management

Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), announced its integration with leading HR systems such as Workday, SuccessFactors, and BambooHR, giving employees one place to go for…
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ESM that spans IT, business and corporate functions prepares companies for an all-cloud future, ISG Provider Lens™ report says Enterprises should converge all IT, business and organizational operations under one…
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Leading AI-based Virtual Support Agent Barista Embedded into DXC Modern Workplace to Deliver Immediate Help for Customers, Fastest Time-to-Resolution, and Improved Employee Experience Espressive, the pioneer in…
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Next Gen Virtual Agent from Espressive Integrates with Ivanti Neurons for ITSM to Improve Employee Experience Across IT and Every Line of Business through Ivanti Neurons Digital Assistant Espressive, the pioneer in…
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Survey Finds Top Paths for Support—Phone and Email—are Insufficient as Top Employee Complaints Include Slow Resolution Times, Lack of Response, and Inability to Reach an Agent Espressive, the pioneer in artificial…
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ServiceNow, the leading digital workflow company that makes work, work better for people, has been named a Leader in the Forrester Wave: Enterprise Service Management (ESM), Q4 2021. ServiceNow attributes this recognition to its key…
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Atlassian receives highest score in strategy category in new report from leading research firm Atlassian Corporation Plc, a leading provider of team collaboration and productivity software, has been named a Leader in The…
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Integration of Next Gen Virtual Support Agent Automates Resolution of Employee Questions and Issues in 9 Languages Across 14 Enterprise Departments Espressive, a pioneer in artificial intelligence (AI) for enterprise…
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Employees Will Have Access to Leading AI-based Virtual Support Agent to Automate Resolution of Questions, Issues, and Requests, Directly Within the Webex Experience Espressive, the pioneer in artificial intelligence…
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New Funding Round Led by Insight Partners to Fuel Product Innovation and Accelerate Company Growth Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), announced $30 million in Series B funding…
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