digital customer experience

New virtual recruitment platform increases the speed of the recruitment and hiring process, broadens the global recruiting talent pool, and maximizes candidate engagement It offers job seekers an immersive game-like experience where they…
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TDCX Thailand, an award-winning digital customer experience solutions provider for innovative technology and other blue-chip companies, announced the launch of a leadership training program to upskill its customer experience professionals…
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Survey shows that 73% of customer support teams find empathising with customers to be a top priority for 2022, but 21% of those teams lack the tools to enable that type of empathy. A new survey from Customer Communications platform,…
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To match employee donations for community relief efforts in affected areas In the wake of the typhoon in the Philippines and the floods in Malaysia, TDCX Inc. (TDCX), a digital customer experience solutions provider, has…
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Accenture has agreed to acquire Tambourine, an e-commerce customer experience agency with award-winning capabilities in cloud-based technologies in Japan. Tambourine brings a proven track record in using Salesforce Commerce Cloud to deliver…
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Qualtrics, the world's No. 1 Experience Management (XM) provider and creator of the XM category, announced that leading organizations chose Qualtrics during the second quarter of 2021 to design new experiences and improve existing ones for…
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