Customer Service

Radancy, the global talent technology leader, announced the promotion of Michelle Ferreira to Senior Vice President of its West Region. In her role, Michelle will forge strategic partnerships with high-profile clients and leverage Radancy's…
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Inter.ai Inc., the US software company that provides a Customer Lifetime Platform for customer service teams in D2C companies, has added several new features that transform customer service teams’ capabilities. As of today, Interai’s…
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HR Service Partners (HRSP) announces the appointments of Trishia Masias and Mary Carter, CMA, to their new roles. Masias, who serves as the Director of Client Services at HRSP, will now operate as its Chief Operational Officer. Carter, who…
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DragonFlySM is a one-of-its-kind tech tool addressing the real struggles of managing business operations and keeping the customers pleased. The recently-launched software has created a huge buzz owing to its high functionality quotient in…
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Real customer scenarios, real tickets and real time limits. Vervoe, an AI-powered skill testing platform announced a new Customer Service Simulator. Vervoe’s Customer Service Simulator is a unique tool in the existing recruitment…
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Associate Jabree Bond-Flournoy: “I always recommend and refer people to GEICO because of the opportunities for advancement” GEICO significantly increased starting salaries for sales, customer service and claims…
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Exclusive HR research from HR.com's Research Institute. The study, The Future of Employee Engagement 2021-22, was conducted to better understand the current trends regarding employee engagement practices to give insight to HR professionals…
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New Eagle Hill Consulting Research Finds Most Employees Engaged in Productive Conversations About Race, Ethnicity and Bias New research from Eagle Hill Consulting indicates that many employers are talking about diversity and…
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Calabrio, the customer experience intelligence company, has brought on Kristin Gaarder as its first chief human resources officer. This important addition to the executive team comes as Calabrio continues to strengthen operations in…
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Alta Resources Corp., a global customer service outsourcing company supporting Fortune 500 companies, was named No. 188 on Forbes' 2021 list for Best Mid-Sized Employers. In the face of a global pandemic many companies had to navigate…
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